Recommended
Be the company people love to recommend
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Engelsk
Satisfied customers are good — but not good enough!
Going from customer satisfaction to customer loyalty requires a deeper insight into the mechanics of loyalty and a new perspective on customer se...
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Forlagsbeskrivelse af Recommended af J. Christian Andersen
Satisfied customers are good — but not good enough!
Going from customer satisfaction to customer loyalty requires a deeper insight into the mechanics of loyalty and a new perspective on customer service.
Combining theory with solid and inspiring case stories, this book will help you to gain a deeper understanding of the approach to customer service that has brought massive success to some of the world’s leading businesses.
Read the book before your competitors and become the company that customers will love to recommend.
Detaljer
Forlag
Books on Demand
Udgave
1
ISBN
9788771703696
Sprog
Engelsk
Originalsprog
eng
Originaltitel
Anbefalet
Sider
124
Udgivelsesdato
21-10-2015
Format
Paperback
Varenr.
2226774
EAN nr.
9788771703696
Varegruppe
Management
Højde/Dybde (mm)
8
Bredde (mm)
135
Længde (mm)
215
Vægt (g)
178