The Nordstrom Way to Customer Experience Excellence Creating
Creating a Values-Driven Service Culture
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Engelsk
The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values o...
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Forlagsbeskrivelse af The Nordstrom Way to Customer Experience Excellence Creating af breAnne O. Reeves
The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service.
Detaljer
Forlag
John Wiley & Sons Inc
ISBN
9781119375357
Sprog
Engelsk
Sider
224
Udgivelsesdato
10-11-2017
Format
Paperback
Varenr.
3346063
EAN nr.
9781119375357
Varegruppe
Management
Højde/Dybde (mm)
275
Bredde (mm)
213
Længde (mm)
26
Vægt (g)
416