Mapping Experiences
A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams
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Engelsk
This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer exp...
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Forlagsbeskrivelse af Mapping Experiences af James Kalbach
This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions.
Detaljer
Forlag
O'Reilly Media
ISBN
9781492076636
Sprog
Engelsk
Sider
400
Udgivelsesdato
30-11-2020
Format
Paperback
Varenr.
3350733
EAN nr.
9781492076636
Varegruppe
Edb
Højde/Dybde (mm)
187
Bredde (mm)
233
Længde (mm)
25
Vægt (g)
698
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